Picture this; you’re sitting in a luxury hotel lobby about to close a very important business deal when out of nowhere a loud explosion rings out followed by the crackle of gun fire. The scene goes from sumptuous to hellish in a matter of seconds. After the Mumbai attacks in November of 2008 and the recent Jakarta suicide bombing the trend is all too real.
For luxury hotel guests the whole ordeal is not only unimaginable, it’s unacceptable to pay thousands of dollars for these accommodations without having top level security more than guaranteed. What many fail to realize is that even for the most lavish (read expensive) hotels security comes with a set of tradeoffs which everyone must accept.
So what have luxury hotels learned from the terrorist attacks?